Common Questions about Vacation Rental HomesFREQUENTLY ASKED QUESTIONS
How do I contact you?
We are open daily from 8:00a.m. to 5:00p.m. Call us at 208-762-5500 or email [email protected]
For after-hours emergencies, call 208-329-7675.
What is supplied in the home?
WiFi internet access, if available
Ready-made beds with freshly laundered linens
One bath towel, hand towel, and wash cloth per guest
One Beach Towel per guest
Kitchen sponge, Hand soap, Dish soap, Dishwasher soap
Two rolls of paper towels
Kitchen trash bags
Bathroom starter kit (per bath): Hotel-style set of shampoo, conditioner, lotion and bath soap
Two rolls of toilet paper per bathroom
Propane for BBQ, if available at property
Iron and Ironing Board
Kitchen stocked with cookware, glassware dinnerware and tableware
The homes are typically not stocked with baggies, foil, etc. The starter kits provided are complimentary and are meant to cover your needs before you get to the store to do your shopping. See the property listing for a full list of amenities.
Is there parking at my vacation rental?
Each property listing includes parking details. Make sure your vehicle will fit in the designated spots. Unless otherwise indicated, car-pooling is recommended as many of our homes are in high-density beach neighborhoods with narrow streets and limited parking.
Can I have a gathering or event at my vacation rental?
No. Most all of our homes are located in neighborhoods with many full-time residents which are ill-suited for events and large gatherings. You may have up to 4 additional daytime guests. We do have some homes that are more isolated, so please contact us if you are interested in learning more.
Is daily housekeeping service available?
While your vacation rental is thoroughly cleaned and prepared for your arrival, should you require a mid-stay or daily housekeeping service, it is available for an additional fee depending on the services you require. Please call or email [email protected] for more details.
Can we have guests over during our stay?
The rental rates are based on a set number of occupants and extra occupants equal greater wear and tear to the home and systems. As a general rule, you may have up to four additional guests, however, they must depart no later than 10:00 p.m. Please note that our rental agreement includes a zero-tolerance policy against excessive noise and parties are absolutely prohibited. Please let us know if you have any questions or concerns prior to booking as violations will result in fines and immediate eviction.
What about check-in and check-out?
Prior to your arrival date, you will receive an email with directions and check-in information. Check in is at 4:00p.m. and Check-out is at 11:00a.m. Once you arrive in the area, please call the office to verify check-in and that your home is ready. Guests will be required to show identification and the credit card used at booking before being able to check in. We are unable to grant early arrivals until the day of arrival and early arrivals are not available in peak season or if another guest is departing that morning. Inspections, cleaning and maintenance are pre-scheduled, so adhering to these times is very important.
Is my pet allowed?
Many of our vacation rental homes do not allow pets due to allergy concerns. Rentals that do allow pets usually limit them to two (2) housebroken domestic animals (dogs) unless otherwise stated. A $100 minimum, nonrefundable fee is charged for each pet. Any pets must be approved prior to occupancy. A pet of any kind on the premises of a non-pet property is absolutely prohibited and is grounds for immediate eviction of the entire party. Please contact guest services if you have more questions.
What is the payment policy?
All balances are due no later than 60 days prior to arrival. If you wish to change your method of payment, please notify us at least 3 business days prior to your payment date. All payments must be received from the same person that made the reservation.
Can I have more than one person pay for the reservation?
Because the reservation-maker is the on who agrees to the financial obligation and rental terms and conditions, that person is the only one who we can accept payment from. The I.D. and credit card used at booking must be presented at check in.
What is the Travel and Convention Tax?
In addition to the state's 6% sales tax, Idaho charges a travel and convention tax to occupants of hotel and motel rooms, as well as private campgrounds and vacation home rentals. Pearl Vacation Rentals complies with all taxes, fees, business taxes, insurance and licenses to ensure your rental will be in compliance and available when you arrive.
What are the cancellation policies?
All cancellations must be in writing with a confirmation reply by Pearl Vacation Homes. These policies are subject to change so be sure to contact us if you discover you may need to cancel.
90 days prior to the check-in date: 75% of the rental amount is refunded.
Less than 90 days prior to the check-in date: 50% of the rental amount is refunded.
Less than 60 days prior to the check- in date, there are no refunds unless we are able to rent the home to another guest for the same period and amount. In that case, we refund the entire rent, less a 10% service fee to cover time and merchant fee charges we are assessed.
There are no refunds for early departures, delayed arrivals, inclement weather, construction or reduction in the number of nights reserved for any reason. We highly recommend that guests purchase Trip cancellation insurance which is available up until the last payment is made on the reservation.
Will my vacation rental have internet access?
WiFi is a standard amenity in all Pearl Vacation Homes, however some locations do not support a WiFi signal, please check with one of our agents for availability.
Will my vacation rental have a washer and dryer?
Yes, all of our vacation rentals have an in home laundry or laundry on the nearby premises.
Lost and Found - What if I left any items behind after check out?
Please contact us as soon as possible by calling 208-762-5500 or email [email protected] There are many vendors and others that enter the home shortly after check-out. We cannot be held liable if an item is not found. Do to space constraints we cannot keep items longer than 14 days after departure.